Christmas delivery information X

Delivery

Deliveries and orders over the Christmas period

If you want your order before Christmas please bear in mind that the deadline for orders is fast approaching....

Order deadlines

General orders
Orders placed after 2pm 19th December are not guaranteed to be delivered before Christmas. This applies to both online and telephone orders.

Back-orders
Orders placed after 6th December for back-ordered items cannot be guaranteed to be delivered before Christmas due to supplier lead-times.

Machined products
The last order date for items that require machining such as planed all round timber, skirting boards, window boards, door casings, mouldings and any items not in stock is 2pm 12th December

Christmas Deliveries

Our last normal shipping day is Wednesday 19 December. Please do not order after 2pm on this day if you need your order for Christmas.

Orders placed on 20 and 21 December with a Saturday delivery option will be shipped on the 22 December but we cannot guarantee they will arrive in time for Christmas

Items over 1200m in length will not be shipped on Saturday 22 December as these take longer to get through the courier's hub. These will be shipped when we re-open on 3 January

All orders placed after 19th December will be shipped on Thursday 3rd January when we re-open


 

UK deliveries

UPS

DX Freight

Most UK deliveries are shipped within 1 working day providing the order is placed before 2pm but can take up to 4 working days to be delivered.

Skirting, mouldings, doors and floors are machined to order and large volumes may take longer to arrive due to extra manufacturing time.

Costs

  • £5.95 for all standard deliveries to the UK under £45
  • £8.95 to remote areas such as the scottish highlands under £45
  • £9.95 for orders containing items over 2m in length and under £45
  • free for most deliveries to the UK over £45. Delivery charges may apply to certain products such as items over 2.4m in length and heavy items.

We use UPS  to ship most of our products. UPS will deliver overnight to most areas in the UK mainland and request a signature upon successful delivery.

At our own discretion we may use other couriers to ship to the certain areas, including the Scottish Highlands, Northern Ireland and UK offshore islands.

Heavy and long items are sent via pallet delivery.

UK islands, Northern Ireland, and Republic of Ireland deliveries

Most deliveries are shipped within 1 working day but can take up to 4 working days to be delivered.

Costs

  • £15.00 for all UK islands, Isle of Man and Channel Islands deliveries (remote locations may incur an additional charge - you will be advised of this at checkout)
  • £15.00 for Republic of Ireland
  • £12.00 for Nothern Ireland

Delivery of large and heavy items

Large and heavy items such as flooring packs and machinery are charged at a separate rate. Please enquire for details.

International deliveries

We deliver to Australia, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Monaco, Netherlands, New Zealand, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, and USA.

We may ship to other countries not listed above but please contact us first before ordering.

Sorry, but we cannot ship the following items outside of the UK mainland:

  • - items weighing over 30kg
  • - any liquids (flammable or not)

Large orders of timber cannot be shipped to Australia, New Zealand or the USA due to costs. We may refund your order in these cases at our discretion. If you are in doubt please contact us before placing your order.

Most international deliveries are received within 5 - 7 working days. In the event that there will be a delay to an international delivery we will give prior notice to the customer.

Cost of delivery varies for international deliveries, you will get our best price for delivery when you checkout, based on the weight and destination for your order. If you agree our rates you can then click checkout and pay immediately.

We use Royal Mail and UPS to ship our products internationally. The courier delivering in the receiving country may differ if the shipper sub-contracts. At our own discretion we may use another courier on occasion to ship our items, depending on the weight and length of the products being shipped.