Our shop will re-open to the public on the 12th of April. Read our Coronavirus statement for information.

Coronavirus Update

Shop Restrictions

Coronavirus Update 8th April 2021

We are excited to announce from Monday the 12th of April our shop will be re-opening to the public.
Our opening times will be:

Monday - Friday 8am - 5pm
Saturdays 8am - 3pm
Sunday & Bank Holidays: Closed

We have followed the Government guidance set out for the re-opening of retail shops. Safety measures will be in place to protect customers and our team.
The virus is still present therefore we ask that all customers follow the safety guidelines we will have in place.
We ask any customers with symptoms to please not enter the store.

Store Entry
Face masks must be worn correctly at all times.
We will only be allowing a limited number of people in at any given time.
There will be a sign inside the store entrance and a member of staff will let you know when entry can be made
Please stand 2 metres away from the entrance door to ensure social distancing is maintained.
We would encourage customers to shop alone where possible.
Customers who are accompanied by children must take responsibility for supervising them at all times.
We cannot accept dogs on the premises during this time.

Sanitising, Hygiene & Cleaning
We will have hand sanitiser at the entrance of the shop, it is essential that you sanitise your hands when entering the shop.
If you prefer to wear gloves you must sanitise your gloves on entry.
Customers are requested to avoid handling products whilst browsing where at all possible e.g. machinery, tools.
Shopping baskets will be sanitised after each use.
Staff will be washing and sanitising their hands frequently.

Social Distancing
Customers & staff to maintain the 2-metre social distancing rule wherever possible. Floor markings have been put down to help facilitate social distancing.
While at the till point please stand behind the screen while being served.
One-way System
Where possible we will have a one-way flow through the store.
Arrows are on the floor to guide you through the store.

Payment Terms
Card payment is the preferred method of payment to avoid handling cash.

Customer Toilets
Our customer toilets will be closed.

Online ordering remains unchanged.

We are still taking orders on the website 24/7.

We will work hard to get all orders placed before 2pm dispatched on the same day.
Please be aware this also affects couriers who are working extremely hard.

Order online. Collections can only be made during our shop opening hours.

We are all in this together.
We have worked extremely hard during all the lockdowns to keep ourselves; our team and families safe whilst maintaining a service to our customers via mail order and click/collect. We ask that you respect the guidelines in place to try and keep yourselves, us, and other customers safe.

We would like to thank you for your continued support during the lockdowns it is really appreciated.

We look forward to seeing you all soon.

Government guidelines are changing daily. We will update our website with any further changes.

Contacting Us

If you need to contact us please email info@toolsandtimber.co.uk and we will respond as soon as we can although there may be a delay in replying as normal processes have been disrupted.

We appreciate that you are in an uncertain situation too and want to assure you that we will do our utmost to make sure things carry on as normally as possible in these difficult times.

We will do everything we can to keep our customers supplied with what they need. We thank you sincerely for your continued custom and will do our very best to be there for you.

We are taking Covid-19 very seriously and our main aim is to keep both our staff and the public safe.


Last updated 08/04/21