Our Shop is now open to customers. Read our Coronavirus statement for the latest information.

Coronavirus Update

Shop Restrictions

We are excited to announce our shop is Open with the following Opening Times:

Monday – Friday 8am – 5pm
Saturday – 8am – 3pm
Sunday & Bank Holiday – Closed

We have followed the Government Guidance set out for the re-opening of retail shops. Safety measures will be in place to protect customers and our team.

The government guidelines have changed, However we feel it is necessary to keep the below safety measures in place.
The virus is still very much present and we therefore ask that all customers respect and help follow the guidelines we will have in place.

• We ask that anyone with coronavirus symptoms do not enter the shop
• It will be mandatory to wear face masks in shops and we politely ask that customers agree to this.
• We ask you to continue to use the hand sanitizer provided when entering the shop
• Customers who are accompanied by children must take responsibility for supervising them at all times
• Staff will continue to wash and sanitise their hands frequently
• Please respect peoples space – some of our customers are only just venturing back out and are understandably nervous

Online Ordering
Remains unchanged with our busy mail order department receiving orders online 24/7.
We continue to work hard to dispatch all orders placed before 2pm on the same day if we can. Please be aware this also affects couriers who are working extremely hard.

Customer Toilets - Remain Closed

The Alpaca Clothing Company & Tearoom
Our sister company on site remains closed to customers, this now currently running as a Mail Order Company.

We are all in this together. We have worked extremely hard during all the lockdowns to keep ourselves, our team and families safe whilst maintaining a service to our customers via mail order and click/collect. We ask that you help respect the guidelines in place to try and keep yourselves, our staff and other customers safe.

We thank you for your continued support and understanding as we try and work our way back to some form of normality in the future.

We will keep this page updated with guidelines and advice changing on a daily basis.

Contacting Us

If you need to contact us please email [email protected] and we will respond as soon as we can although there may be a delay in replying as normal processes have been disrupted.

We appreciate that you are in an uncertain situation too and want to assure you that we will do our utmost to make sure things carry on as normally as possible in these difficult times.

We will do everything we can to keep our customers supplied with what they need. We thank you sincerely for your continued custom and will do our very best to be there for you.

We are taking Covid-19 very seriously and our main aim is to keep both our staff and the public safe.


Last updated 08/04/21