Terms & Conditions



Please read these conditions carefully before using the toolsandtimber.co.uk website. By using the toolsandtimber.co.uk website, you signify your agreement to be bound by these conditions.

1.  Making a purchase
2.  How can I pay?
3.  Will my payment be secure?
4.   Why register my details on your site?
5.  Can I purchase Timber and flooring on your site?
6.  How much will delivery cost to my area and how long will it take to arrive?
7.  What if I am out when my delivery arrives?
8.  Can you deliver to an address other than my billing address?
9. What happens if my goods are damaged on delivery?
10. What if I want to cancel my order?
11. What happens if my goods are faulty?
12. Can you deliver outside the UK?


 1. Making a purchase
When you place an order to purchase a product from toolsandtimber.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we process and package your order in our shop. That acceptance will be complete at the time we send your items via our courier or royal mail. Should any items from the order be unavailable, you will be made aware prior to the order being processed, either by email or telephone call. Items which we have not dispatched do not form part of that contract.

2. How can I pay?
We accept all major credit and debit card payments, details of which can be entered at the end of the checkout process.

Master Card, Master Card Debit, Visa, Maestro, Switch, Solo, Delta, Purchasing, and Electron.

However if you prefer, orders can be taken by telephone using your card details on our sales line 01768 891445.

Alternatively payment can be made by cheque. When at the checkout you can click on “pay by cheque” your order will be sent to us. All you have to do is forward the cheque filled out and made payable to G & S Specialist Timber, including your address, telephone number and your order number. Once your cheque has been cleared (5 to 6 working days from submission to the bank) your goods will be dispatched. We only accept payment in £ Sterling. Please keep your receipt for future reference.

3. Will my payment be secure?
At G & S Specialist Timber we take security very seriously. Our secure server software encrypts all your personnel information including credit or debit card details.

4. Why do I need to register my details on your site?
If you buy something on this site, when you enter your billing and address details you will be asked for a user name and password. Returning customers simply need to log in with their username and password and all their details would be pre-filled at the checkout. Alternatively you could manually enter the necessary details again. When registering your details on our site you are giving your consent for us to send you occasional newsletters and offers. If you wish to opt out of our mailing list please advise us when registering your details on our site. When you subscribe we will not bombard you with marketing messages, nor will we share your information with any other parties. You are free to unsubscribe from our email list at any time by clicking the appropriate link in our email. 

5. Can I purchase Timber and flooring on your site?
Yes. For timber and flooring purchases, delivery charges will be shown on the product page. For any timber requiring a quotation the delivery charge will be included with the quotation.

6.How much will delivery cost to my area and how long will it take to arrive?
Most UK deliveries are shipped next working day.
Most European Deliveries are shipped within 3 working days.

Destination

 Product

 Cost

 Delivery Time
UK (Mainland)
Tools and Machinery
 Over £75 - Free
Under £75 - £5.95
 1 - 4 business days*
Europe and UK (Non Mainland)
 Tools and Machinery
Various

 2 - 5 business days*
UK (Mainland and Non Mainland)
 Timber
Various

 1 - 4 business days*

UK Customers
Tools and Machinery Orders - UK (Mainland Only)
Free delivery for orders over £75 inc VAT
Orders under £75 inc VAT P&P £5.95

Tools and Machinery Orders - UK (Non Mainland)
Free delivery for orders over £75 inc VAT
Orders under £75 inc VAT P&P £5.95
A surcharge for Non Mainland deliveries may be applicable

Timber Orders  - UK (Mainland and Non Mainland)
Timber pricing is dependant upon weight and length, wherever possible we try and minimise the cost to the customer.

Timber orders under £25 will be shipped with Royal Mail so may take up to 5 working days.

European Customers
Tools and Machinery Orders
Delivery to European countries for tools will be £40 for up to 20kg in weight. Orders over 20kg in weight will be quoted based on weight.

Timber Orders
Not available in Europe at present

*G&S Specialist Timber cannot be held responsible for any delays that result from our Courier service or the Royal Mail service. In the unlikely event that we cannot get your item shipped to you within our quoted time frame, we will contact you directly to advise you of the estimated delivery time. We will make every effort to get your item to you by the next working day, however heavy machinery and international delivery times differ, contact us for more information.

7. What if I am out when my delivery arrives?
Most orders will require a signature upon delivery however anyone at the specified delivery address can sign for the goods. If you would prefer to have your order left in a designated safe place or with a neighbour please enter your specific instructions in the “DELIVERY COMMENT” section of the Basket Page and PRESS UPDATE

8. Can you deliver to an address other than my billing address?
We can deliver to an alternative address however for security reasons, however we may need to deliver to your home address on your first order, this decision is at our discretion.

9. What happens if my goods are damaged on delivery?
On receipt of your order you will be asked by the carrier to sign the delivery note. If you notice the parcel is damaged please take the following action:
- Open the parcel and check that the goods are not damaged. If no damage has occurred sign the delivery note and write, “damaged parcel”. Keep any documentation in case you later find damage to the goods enclosed.
-  If you do find that the goods are damaged please write on the delivery note “damaged goods”.
If you cannot inspect the goods with the delivery driver present please write on the delivery slip “damaged parcel- goods not inspected” and keep any documentation.
- In either event we (G & S Specialist Timber) will have more chance of making a case for compensation from the carrier. If you do find that goods are damaged, please contact us by telephone or email quoting your order number and we will take measures to get the goods returned. Once we have the returned goods we will forward your original order.

10. What if I want to cancel my order?
Your Right to return goods is protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

You can cancel your order up to seven days after receiving the goods. Please get in touch with us first by telephone or email and quote your order number (this will be on your order form and receipt). All we ask is that returned goods are in the original packaging, including any instructions guarantees etc, and in original condition (not used). Otherwise we may charge for handling/ re packaging. We will issue a credit or refund for the full purchase price within 7 days from the day that we receive the returned goods, however we cannot refund the postage.

Some items have a manufacturers security seal on the wrapping, on a CD for example, if the seal is broken the item cannot be re-sold and we cannot accept the goods back.

11. What happens if my goods are faulty?
We will replace any faulty or damaged goods or give a full refund. Before you return goods please telephone or email us with your order number details so that we are aware of the problem and can decide the best course of action to take. We cannot accept timber or Woodturning/ Carving blanks if work has taken place on them. However do get in touch if you are not fully satisfied. Any faulty goods must be returned to us before we send replacements or a refund.

12. Can you deliver outside the UK?
We will be pleased to forward product outside the UK. When you have completed your order you will be asked to fill in the customer details including Country. Initially your order will be put on hold and treated as an enquiry. We will work out the shipping cost and delivery time and then forward these details to you by e mail or by telephone. We will only process your order when you confirm that you accept the shipping charge.

Countries outside the EU have their own customs charges. If any customs or import charges are levied when goods reaches the destination country these charges must be paid by the recipient, as we have no control over such charges. For further information please contact your customs authority. UK Value Added Tax will be deducted from your bill.